Empowered employees: Today I overheard great customer service training at the coffee shop.

Know you have the freedom to make things right with the customer. Anything short of handing them cash, feel free to do.

-Experienced employee to newer employee at Open Book

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More and more smart people are forsaking the idea that they shouldn’t be singular.

Alan Jacobs publicly acknowledges his acceptance of singular they.

He won’t use it, but his students may.

I’m proud of you, professor.

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Related:

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How famous musicians shouldn’t grow old.

If you continue performing for decades, it’s easy to become a travesty of yourself.

Nazareth might be a good example.

1974:

2008:

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Consumerism requires us to be like babies.

We now live in a culture that encourages us to remain childishly egocentric into and through adulthood. Breast-feeding infants excel as consumers.

-Families at the Crossroads, 135

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An oversimplified version of how am not became aren’t thanks to non-American accents.

  1. am not > amn’t
  2. amn’t > an’t (pronounced non-Americanly, ahn’t)
  3. an’t is homophonous with aren’t
  4. The spelling of an’t adjusted to match its homophone.

(Read the more thorough explanation I took this from.)

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