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Amusingly pissed-off letter to Continental Airlines about a seat by the lavatory

Apr 13, 2012 By Abraham

This creative missive — written in-flight by an angry customer and confirmed as real by a company rep — was received by Continental Airlines’ customer service department several years ago.

If you’re going to be angry at a company, be angry like this…

(via Letters of Note)


  1. Stell says:

    “I feel like I’m bathing in a toilet bowl of blue liquid, and there is no man in a little boat to save me.”

    Still snickering.

  2. h says:

    From company rep confirmation: “…we would fix it in a whiz.” LOL! I wonder if he meant to say that?

  3. Clowe says:

    If you look at the letter, he is complaining about 29E. The rep talks about 29D in her statement??? Wonder how concerned they really are about customer satisfaction?

  4. Rangutan says:

    Another stupid ass-hole passenger! By law there must be at least TWO empty seats on a large plane (in-case of a medical emergency that a passenger may lay down). There are also the hostess seats as reserve. If you ASK the flight crew to move you, it will CERTAINLY be approved, if you submit a silly complaint AFTER the flight you do not have enough IQ points to be allowed on any airline! RRG :-(

    1. 1206549 says:

      i guess you didn’t read the statement in the link.

      “according to Continental spokeswoman Courtney Wilcox. She sent me the airline’s official, potty joke-intensive response:
      ‘Most flights are not sold out and normally we can easily re-seat a customer who prefers not to sit in this location. However, the Dec. 21 flight was completely full, and we have apologized to the customer who wrote to us about the concerns.'”

    2. Mary says:

      Without the letter, how would the airline know about the problem? You think they’re going to listen to flight attendants complaining about having to move passengers from the seat?

    3. JJES says:

      You must either work for an airline or you fly a lot. Not everyone flies often and knows all the laws and rules that you know. I don’t think that not knowing all the rules or writing after the flight, makes this person as big an ass-hole as you are for calling him/her one … and saying that they shouldn’t be allowed on any airline because of when the complaint was submitted shows your lack of IQ or your inability to use what (if any) intelligence you have. Just because you know rules (or have a high IQ) doesn’t mean that you’re smart or should be allowed a way to write stupid, ass-hole comments. Maybe you should think about whether your calling this person names does anyone any good … if you still think your comment made sense, away from the computer.

    4. Lambda says:

      @Rangutan, on my last flight (Aer Lingus going from Boston to Ireland) a person close to me asked to be seated elsewhere because he was uncomfortable. The reply from a flight attendant was that all seats were taken and that it was not possible to move anyone. I suggest you don’t start generalizing and insulting people, because you will not always be able to change seats on a plane and so you might very well be wrong, the person writing this letter might not have been able to switch seats…

    5. Sandy says:

      I don’t know where you get the two-seat vacancy policy, but I have seldom flown on large aircrafts with two vacant seats! That would be a dream come true! Most of our flights have folks bumped because they have oversold the seats!

    6. DP says:

      You are wrong. I’ve been a flight attendant for 29 years. Unless your country has different rules than mine there is NO and never has been a requirement for 2 seats to remain available to a passenger to lie down. If you ask us to move your seat we will accommodate 1) if there is a seat available and 2) if someone is willing to move (unlikely in this case). Don’t know where you pulled that little tidbit from but you are completely incorrect.

    7. Kathy Preston says:

      What planet do you live on?? There is NO LAW about 2 empty seats, and NOONE except a crew member can legally temporarily even, sit in a “hostess seat” . Todays language calls it a Jump-seat!.

    8. 737driver says:

      Rangutan – what are you possibly referring to? Were you looking in the mirror when you wrote “another stupid ass-hole passenger”? There is no such law, rule, or regulation of any sort requiring “…at least TWO empty seats on a large plane…” for US carriers. So before you complain about a complaint perhaps you should check your IQ!

  5. Sandy says:

    I cried, because I laughed so hard. Yet, it was so realistic, I was drawn to read the letter in its entireity! So sad, yet true!

  6. Lisa says:

    I laughed hard I was crying. I have sat in that seat numerous time. Maybe not that exact seat number but still the same. My shoulder has been rapped against it’s will. Beyond gross. Straight to Violated. It’s all about money not comfort. Would you like old stale
    peanuts with that ass.

  7. Dee says:

    I was booking a seat on a flight and the only one they had was that one, well for more money I could upgrade though the plane was almost full only 2 or 3 seats left. Upgrade I did. As the flight took off I was thrilled to have a seat empty between me and another passenger…then I noticed the flight was not even close to full. I mentioned it to fellow passenger who also had been hit for an upgrade because she didn’t want the ass smelling seat either.

  8. Carol Wasmuth says:

    I worked for the airlines for over 17 years..never did we have two seats reserved for any reassons.. I worked more oversales than I care to shake a stick at. Believe me I would have loved to have had a couple reserves to keep people like you from chewing my rear end off!!

    I feel for this person that was assigned this seat. It had to be a miserable flight. I think the airlines should reexamine this design and maybe remove this particular seat..it’s not healthy for one thing to be constantly smelling the chemicals in the bathroom and they are strong! When you pay a lot of money to fly, you are entitled to the comfort and quality the rest of the passengers receive. I bet, whoever you are that called the passenger an a-hole, you would have not given up your seat in exchange to help this person out had you been on their flight. So do not judge what you do not know. There are circumstances that cannot always be changed and someone gets the raw end of the deal..just be glad it was not you!

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