They stopped at the drive-thru at this DQ in Zion, Illinois, where her order got mixed up.
When she asked the restaurant’s owner, Jim Crichton, to fix the order, he wouldn’t. So she asked for a refund.
This is when he lost control. While he refunded Ford for the order, he also let loose a string of racial slurs directed at Ford, in front of her children.
Ford told The Washington Post, “He called me and children n——; he said I can go back to where I came from.”
The scope of things to be furious about here is enormous.
Not only was she treated poorly just as a customer, but it quickly became clear with just one word that the owner was not only racist but outspoken and cruel in his intolerance.
Remember that this owner LEGALLY has to provide the same service and treatment to people of all races.
Yup. Even if he’s a terrible racist, which I suppose is his business, he still has to exercise the same service and courtesy that he extends to other customers. It’s the law, and he can suffer civil penalties for not doing so.
Shaken and disturbed, Ford called the police.
When the officer arrived and confronted Crichton, he was angry and pacing, but he didn’t deny what he’d said.
In fact, according to the officer, “Crichton boastfully told me he would be happy to go to jail over the issue and proudly admitted to calling Ford a n——. He added that he is ‘fed up with black people.'”
While Crichton's behavior was absolutely deplorable, there was little the officer could do.
So Ford took to Facebook.
In a now-deleted post, she described what happened and included the phone number and address of the Dairy Queen. She also called DQ headquarters.
Hours later, her post had been shared several thousand times, and Dairy Queen got wind of the incident.