The infant was treated at the local hospital and was released the following day.
“This should never have happened,” United Airlines said in a statement to NBC News. “We are profoundly sorry to our customer and her child for the experience they endured. We are actively looking into what happened to prevent this from occurring again.”
So what are the regulations exactly?
After a two hour delay, the airline must provide bathroom breaks, drinks, and food to passengers.
After three hours of sitting on the tarmac, passengers can exit the aircraft and return to the terminal.
There are also very specific limitations on the number of consecutive hours a pilot can operate an aircraft. Per Chron, “If the pilot’s first flight of the day begins between 5 a.m. and 7:59 p.m., the maximum flight time limitation is nine hours if there is only one pilot on the flight. If the first flight begins at any other time, the maximum flight time is eight hours.”
France thinks another benchmark should be set, and that there should be some sort of protocol for emergencies.
“If the temperature in the plane gets above a certain level, passengers should be taken off immediately,” she said.
At this point, France just wants to be acknowledged and apologized to. Unfortunately, United hasn’t even called her to see if her young son has recovered.
“It can’t be that often infants are evacuated by ambulances from their airplanes,” she said. “You’d think it would be on somebody’s desk.”
“I’m sharing Owen’s story in the hopes that this never happens to anyone ever again,” France said.