This is the story of Leila Jayne Daly, who had the misfortune of discovering a worm in her lettuce that was purchased at Sainsbury's. Ross, a member of the Facebook team for the store, took care of the complaint in the best way ever, and truly deserves some kind of award.
What's the worst dining experience you've ever had?
However, as you'll see, the bad experience, after a few twists, turns, and complaints on social media, got a happy resolution.
You'll never look at salads the same way again.
So let's get to the somewhat gross complaint, then the real moneymaker...the store's response.
It all started when Daly used Facebook to complain about the worm, as one would not normally be pleased when this happens.
To drive the point home, Daly supplemented her open letter with the following photo evidence.
Enter Ross from Sainsbury's, who got back to Daly with a carefully crafted reply later that evening.
Daly didn't waste any time responding, and soon the thread had entered the negotiating phase.
The saga continues, as all sagas do!
It keeps going, turning into a real novel of a conversation, but you'd certainly want to know where this ends up after SO MUCH back and forth, wouldn't you?Well, you're gonna find out!
"Custody battles," eh?
You can see they keep a decent temperament throughout the whole ordeal. That's important on BOTH sides.
It was at about this point in time that Ross reached legend status.
BOOM! Did he come through on his promise?
Ross didn't provide a selfie, but a couple of days after their initial exchange, Daly received something in the mail.
via: FacebookHe didn't, but he did offer something else, instead...