Honestly, what is the matter with people? All too often, when we're out eating at a restaurant or waiting out in line at Target or selling our art online, we run into true monsters — the rude people who think it's okay to be mean to those in service because they're "below" them.
But sometimes, the aggrieved parties realize that they're in control; that they set the terms; that they dictate the price these jerks have to pay. And one way for customer service professionals to strike back is to apply the "jerk tax" — in other words, maybe they were willing to give that customer a discount... before they were a jerk. Maybe they would've filled that customer in on a way they could have saved money... before they were a jerk. Maybe they were willing to just give their services away for free to that customer... until they were a jerk.
Here are a number of deeply satisfying stories about people who levied a jerk tax against their worst customers. Get ready to revel in some well-deserved schadenfreude.
Congratulations — you played yourself.When I worked at HyVee, a guy brought up the biggest damn zucchini I'd ever seen. Rang it up as a cucumber for 88 cents each. "Are you a f-ing idiot?! That's a zucchini you f-ing moron!" Apologize and switch it to a zucchini, which are by the pound, coming out to $7.42. - reed_foster
via: RedditFSU tailgate tonight I saw a girl drop two tickets. I got her attention and she rudely said she had a boyfriend. Guess whose seats I'm in. - FrostyFro
That sounds like a real thing they do at Jamba Juice all the time and not just out of spite this once.This lady at Jamba Juice just cut me in line and the worker saw so when it was my time to order he goes "CONGRATS you were the 18th customer today! You get a free drink of choice!" Omg... her face. - DylanThompson06
Be aware of who else is in the restaurant if you want to be a terror.I work at a famous chicken chain that is known for our politeness. At my store we offer free meals to police officers in uniform who eat in the restaurant. My coworker greeted this customer and asked for his order. He promptly showed what an ass he was by berating her for having to wait in line for all of two minutes. He did it so loudly that three officers eating lunch heard him. He used very foul language and took four minutes to do so before placing his order. Strike one for him. He next showed his ass by camping out in a booth and making a mess that I only expect from large families with multiple small children. This included throwing his trash on the floor in plain view of the officers. Strike two. He then went to his car and started throwing what seemed like an ocean of old fast food wrappers and cigarette buts out of his car into the parking lot. This was strike three for him as this was littering. All three officers went out and made him clean up his mess and wrote him a ticket. Where I live littering carries a $500 fine and if he contested it the judge could tack on up to 60 hours of community service. So this guy ended up paying $508 for his lunch. - who-i-am69
Running an Etsy shop has to be exhausting.KNITTING HOURLY RATES: $20/hr: Minimum $30/hr: If it requires black yarn $40/hr: If you need it by tomorrow $50/hr: If there is no pattern $80/hr: If the example photo is actually crochet $100/hr: If you "think you can get it cheaper somewhere else" - noobrektxd
It's a small price to pay to be terrible.A sign hung up at a seafood restaurant: If you are grouchy, irritable, or just plain mean, there will be a $10 charge for putting up with you. - prentipalooza
"No no no, that food belongs in the TRASH."I provide a service at special events. Our contract says that if we stay overnight, we can charge $50 per diem for food, unless the client provides three square meals a day. I don't frequently charge the $50 per day because most clients have some sort of post-event catered food. Then I grab a snack on the way home at a grocery store. Not a big deal. This weekend, I was working with a Real Gem of a Human Being™ who was petty, rude, and nitpicking my work. I was truly proud of how it'd gone - it'd been nearly perfect and people were saying so, except for the client. After the event, people were leaving and it was clear they'd ordered too much food. I went to grab a plate and help myself to the catered meal for over two hundred people. Technically I should've asked, but it's common in our industry for that food to be up for grabs at that point. The client stopped me and informed me that food was for "her staff only" - when there were less than ten people left. Really? You've got tens of trays of food left over, and you'd rather throw it away than let me have a plate? Fine. I'll just buy food on the way home. But since I supplied all my own meals AND stayed two nights - that's 2x $50 per diem. A $100 jerk tax that you would've avoided with a single plate of food that you already paid for. - persondude27
Then go buy it online?A sign hanging in an auto parts store: 100 dollar surcharge will be applied to any customer that mentions how they can find parts cheaper online. - Rayquazas_prophet
What could possibly be more important than my phone?My dad who works in a hospital in suburban area often treats patients that are farmers. A guy came to his hospital to check on his mother. When the patient fell asleep, the guy ended up playing on his phone. Now the hospital is used to visitors plugging their appliances everywhere so they have very clear warning signs in the rooms saying simply those outlets are keeping people alive, don't charge your phone with them. The guy complied, but his phone is still dying. Genius as he is, he walked out of the room to look for outlets in the hallway. There wasn't any, but he found a vending machine. So he UNPLUGGED that vending machine and started charging his phone. When he's done, he just left them there. The vending machine stored fresh packaged food. The cleaning crew was pretty confused upon finding out all the food is spoiled, and that the machine is somehow unplugged. The supplier didn't want to stomach the cost and called the police to check security cam, and there he is, playing Texas take'em on his phone, attached to a cable leading to the power outlet. He ended up paying a hundred dollars worth of damages, and to think he could've just asked my dad. The charger in his office is free and works just fine. - KGB_cutony
Sometimes you just gotta let that rage out on an unsuspecting and undeserving person.I was working the registers at my job and ringing up a customer for a $450 desk. At the time we had a 40 percent off all furniture sale going on for members. I was about to tell him about the sale but my coworker who brought his furniture up shook his head and I stayed quiet letting him pay $450 instead of $270. As he was paying he started telling me how much he hates our store and how our machines ask too many questions and it’s my fault his credit card wouldn’t run as debit and just being a giant jerk. I hand him his receipt and he looks at it and then me and walks away so I give it to my coworker who’s going to load the desk in his car. Before the customer makes it to the door he turns around and says “REALLY? You’re not even gonna tell me to have a nice f-ing day? Nice manners you have, where is your manager you’re a b----." and just chewing me out for literally no reason and had to be physically removed from the store. Anyway my coworker was right to tell me to not give him a 40 percent discount on his $450 purchase and being a jerk cost him $180 that day. - iaendn
You've over-played your hand here.A teenage girl (18-years-old, senior in high school) tried parking next to me and ended up hitting my car. The mom showed up a few minutes later and asked me not to get insurance involved because her daughter had just gotten a driver's license a short while ago. I told my father-in-law what happened in the parking lot earlier. He told me I needed to get insurance involved. "You don't know this lady. She could easily deny everything," he said. After the ceremony, I called my own insurance and told them what happened. I went to a body shop and got a quote. I texted the mom about this and she got very angry with me, saying that I'm not a "man of [my] word" because I contacted my insurance instead of giving her time to pay for the damages out of pocket. The mom began claiming that she had control of the situation. It was her right to get the work done through a body shop of her choice. I knew that wasn't true, but I decided to contact my insurance agent and find out if I'm missing something. Nope. She was wrong. She wanted the job done at a specific body shop. It turned out that the body shop was owned by a relative of hers. FWIW, the reason you don't see me mention this in the text exchange is because I found this out days later after Googling her name and finding out she was related to the owner of the body shop she requested I go to. Check mate. I decided to go through insurance. Lil' ol' mommy wouldn't answer her phone, but her insurance agreed to get the job done because I had all the evidence a person would need and then some. Her insurance cut me a check. I ended up pocketing the extra cash and got the damage repaired on cash. Sure, it was only a $200 profit, but I figured I still got something out of it. She screwed herself over by deciding she'd decide when, where and how I'd get the damage covered. - Starved-Nutritionist
The real victims here are the 12 people who would've gotten those business cards.I work at a print shop where business cards are produced in a way that happens to leave the customers with a few extra cards in their orders. The cards are boxed in small, business card-sized boxes, but because different cards are printed on different paper stocks with varying thicknesses, not all stacks of, say, 500 cards take up the same amount of space in a 500-count box. A customer came in to pick up her order of business cards. She opened the box to inspect them and noticed that there was extra space in the box. She quickly concluded that we must be trying to rip her off. My coworker who was taking the payment attempted to explain that all the cards were there and the box just wasn't a perfect fit, but the customer insisted that my coworker count the cards in front of her. So my coworker suppressed a sigh, counted the cards one by one and found that there were 520 cards. She apologized for the 'error' and removed the extra 20. Speechless, the customer paid for her cards and left. - strangedaysind33d
Always buy your cookies in bulk! That's econ 101!I'm a cashier at Panera. This lady comes in and asks for some cookies. ME: Sure what kind? LADY: I want three chocolate chip, three candy, and three lemon. ME: Would you like to make those four pac... LADY: NO I DON'T WANT ANYTHING ELSE! Do you not know how to ring in cookies? ME: Okay, sorry about that. If she would have let me finish, she would have known we sell cookies by the 1 or by the 4. A four pack of cookies is $0.65 CHEAPER than three individual cookies. So she paid $1.95 more for less cookies. Hope she dropped them. - littlewolf3
He would've saved money by just getting a taco from Taco Bell.
via: RedditA man walked into a Circle-K, put a $20 bill on the counter, and asked for change. When the clerk opened the cash drawer, the man pulled a gun and asked for all the cash in the register, which the clerk promptly provided. The man took the cash and fled, leaving the $20 bill on the counter. The total amount he got from the drawer... $15. - DerpyUncleSteve