The festive season is a time for family and friends to be together.

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And to be surrounded by the ones you love the most.

It is a time of giving and sharing.

And celebrating...

But sadly, not everyone has been able to enjoy this special holiday.

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The festive season isn't always a happy time.

Christmas can also highlight those who are missing.

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That empty space around the dinner table that's no longer filled.

This year, one family has suffered nothing but heartbreak...

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After their mom died on Christmas day.

Sharon Anne Daly-O'Dwyer sadly passed after falling from her balcony.

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Just moments after opening presents with her children.

The mom-of-two went on to the balcony of her fourth-floor apartment in Shepherd's Bush, London on the morning of December 25th.

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Daly-O'Dwyer had simply been going to have a cigarette.

But after being outside for minutes, her 2 children, Taylor and Drew Daly heard a bang from outside.

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They ran out to investigate, where they sadly saw their mom on the floor below.

The fifty-one-year-old had gone over the balcony.

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Landing on the ground 4 floors below.

An utterly heartbreaking situation.

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A Police spokesperson provided a statement for the Metro that read, "Police were called to an address in Shepherd's Bush, W12 at 10.09 am on Friday, 25 December."

"Officers attended with London Ambulance Service and found a fifty-one-year-old woman with injuries consistent with a fall from height. Despite the best efforts of the emergency services, she was pronounced dead at the scene. Her death is not being treated as suspicious."

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Her daughter, Taylor spoke to the Mirror and said, "I ran down to try and help her but it was pretty obvious she had died, she wasn't breathing and her eyes were open."

"I held her hand when they stopped the CPR and closed her eyes when they said they couldn't do anymore."

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"I gave her a kiss and said I love you."

Taylor went on to explain that she has no idea how the fall happened and that they had been having a normal Christmas day.

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"She was really happy with her presents," she explained.

"She said she was going to go back to bed before making dinner but would just have a cigarette. We were inside for 2 minutes when we heard a bang."

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"My brother looked over the side (of the balcony) and said 'she's down there'."

A GoFundMe page has been set up by Taylor's best friend Georgie Dileo, to help with costs.

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Despite the page only being created on December 27th with a target of $4,000, the page has already raised $11,000.

The page reads, "It's with such a heavy heart and eyes full of tears I'm having to even begin writing this."

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"My best friend and beautiful brother, Taylor and Drew Daly lost their precious Mum, Sharon Anne Daly-O'Dwyer, yesterday 25th December 2020 at 10 am."

"I am appealing to all friends, family and everyone who's heart Sharon touched, or anyones pint she pulled."

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We are raising as much money as we can to help Taylor and Drew and the rest of her family pay for a beautiful send off and funeral she deserves."

The page continues.

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"Sharon was such a beautiful, fun, loving, and amazing woman, everyone who knew her, loved her and always had such a good time with her!"

"We can't even put into words what the world will be like without her and her beautiful children and grandson will continue her memory and make her even more proud than they have already."

"Sharon I love you like a second mum and will always do everything I can for Taylor and Drew."

Utterly heartbreaking.

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You can donate the GoFundMe here.