Jessica Huchko, a Connecticut mother of three, was excited to finally be pregnant with her first boy.
via: Babies R Us“We pretty much had everything, but with car seats and strollers, you have to update them every five years," said Huchko, who purchased new ones at Babies “R" Us and threw out the receipt because she had no plans of returning them.
Sadly, she miscarried the baby, and soon found it too painful to see reminders around the house of the baby she would never raise.
via: WFSB NewsShe didn’t have a receipt for the items, but they were still in the box, untouched, and she'd originally used a debit card and her store loyalty card to buy them.
You would think the returns would be no problem given the sad situation, but that's not how things went down.
via: WFSB News“I guess I didn't give her a good enough answer, so she asked, ‘why are you returning this?’ And it triggered something inside of me, that a tear just rolled down my face and I had to just say, 'my son passed away and I can't use them’," Huchko said. A manager got involved, but that didn’t help the situation, as the items couldn’t be found in the system and the mom was forced to explain the situation yet again.
The manager was able to track down the car seat, but Huchko said she was only able to get about half the price back.
via: Babies R Us“She turned around and said, 'it's coming up as two cents." I said, 'so you're offering me two cents for a double stroller’," Huchko said. “It was worse than a slap in the face. Now, I have to try and control myself while there's a huge line forming behind me."
With no resolution, she reached out to her local news and to Babies “R" Us, and the said the manager at the store vowed to make things right and give her a full refund.
via: Babies R Us“We are deeply sorry for her experience in our store, and more importantly for her loss. The store leadership has provided coaching to the team members to help ensure similar situations are handled with more care in the future," the store said in a statement.
As for Huchko, she hopes that her experience will encourage change within the retail chain.
via: WFSB News“Someone in my place, returning a product because of a loss of a child," she said. "There is no policy, no employee training." Hopefully her experience — although painful — will help prevent that from happening again in the future.