Starbucks Workers Say Customers Are Treating Them Like ‘Coffee-Making Robots’

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Coffee is a huge part of our lives, and since coffee shops have started to reopen, baristas have had to deal with some of the craziest orders.

All thanks to viral TikTok trends…

We don’t know about you, but we struggle to survive the morning commute to work without one.

Let’s be honest, those of us who regularly consume the drink struggle to go without.

All of those early morning coffees mount up.

Whether you’re a casual coffee drinker or can’t live without your daily dose of caffeine, there aren’t many of us who haven’t taken a trip to the chain at some point.

The first-ever Starbucks opened in Seattle, Washington, on March 31, 1971, by 3 partners who met while they were students at the University of San Francisco: English teacher, Jerry Baldwin; history teacher, Zev Siegl; and writer, Gordon Bowke.

Yep, that’s a whole lot of coffee.

Starbucks is also known for its customizable drinks menu…

That has become even more popular thanks to TikTok.

However, these increasingly complicated orders, inspired by viral TikTok trends, are having a detrimental impact on staff…

Josie Morales, a Starbucks barista, was fired earlier this month for tweeting a picture of a drink with thirteen modifications. With the caption: “On today’s episode of why I want to quit my job.”

But he’s not the only one feeling the pressure of the job…

Staff are starting to get increasingly more stressed over these complicated orders that slow down drive-thrus, as reported by The Guardian reported on Wednesday.

And people have shared their thoughts on the situation…

Some staff have blamed TikTok videos for sharing “secret menu” drinks.

“These orders are driving us insane because they’re so long, so specific, and it requires you to do much more work than you should be doing for one single drink,” a Starbucks shift supervisor in New York told The Guardian.

The Guardian later heard from Insider’s Mary Meisenzahl earlier this month…

“Custom drinks from social media like TikTok are also increasing the need for labor,” a supervisor in Pennsylvania told Meisenzahl. “These drinks are getting more and more complicated while the company is pushing for drive-thru times under 40-50 seconds.”

Starbucks is now seeing larger and more complicated orders driving sales…

Many think it’s time Starbucks limits the modifications a customer can make. A barista in Maryland told The Guardian that it could be difficult to create some outlandish orders for customers in such a short time frame.

“People will get very mad over sort of little stuff when you’ve made the drink almost perfectly, and it’s frustrating to feel like you can’t say we can’t really make it that way, so people treat us like coffee-making robots,” the barista said.

Erika, a Starbucks shift supervisor in Ohio, said that the chain had strict limits on wait times in the drive-thru and that despite the order, service is still expected to be quick.
She also said simplifying Starbucks’ menu and restricting modifications would help.
For more on the barista who recently lost his job for tweeting about an outrageous order, keep scrolling…