A train company could potentially ban their conductors from using the saying "ladies and gentlemen, boys and girls," new reports are claiming.

This comes after a passenger on a London-based South Western Railway service raised the issue of inclusivity in conductors' greetings.


Laurence Coles, who identifies as non-binary, took to Twitter to complain about a London North Eastern Railway conductor who greeted travellers with "ladies and gentlemen, boys and girls" while they was on board the train.

In their Twitter profile, Laurence claims they are a gay and transsexual rights officer for a local London branch of the Labour Party and the rail workers' union the National Union of Rail.


And, being non-binary, they don't identify as either male or female, so they found the greeting to not accommodate in any way to their identity.

Laurence tweeted this at the official London North Eastern Railway Twitter account:

"'Good afternoon ladies and gentlemen, boys and girls...' so as a non-binary person this announcement doesn't actually apply to me so I won't listen @LNER."

LNER immediately replied to Laurence's complaint, writing:

"I'm really sorry to see this, Laurence, our Train Managers should not be using language like this, and I thank you for bringing it to my attention, Please could you let me know which service you are on and I will ensure they remain as inclusive as we strive to be at LNER."

Well, LNER's attempt to reconcile didn't sit too well with the vast majority of Twitter users...


Who have collectively slammed the whole thing as "nonsense."

LNER has since confirmed that the train manager who made the announcement would not be facing any disciplinary action.


Replying to a disgruntled Twitter user, they explained:

"There are no repercussions on the Train Manager, they haven't even been contacted. We're hoping to remind people to use gender-neutral language to include all."

And, despite the overwhelming backlash, the company have remained steadfast in their decision to be inclusive.

"We're not bending over backward to accommodate any one person, we're doing our best accommodate every person," they replied to one of the many responses. "There's the difference."

And, when responding to another user's comment, they even suggested banning gender-inclusive phrases from their conductor's greetings altogether. 

When one user said they were "looking forward to your announcements including all 100+ genders," LNER said:

"Or just with no gender mentioned. Inclusive."

As per The Daily Mail, an LNER spokesman said:

​"We are committed to diversity and inclusion in all that we do for our customers, colleagues, and communities, and encourage our on-board teams to welcome all customers."

"Our policies and procedures are reviewed regularly and we will review if any further changes need to be made."

Make sure to stay posted for further updates.