Reputation is important for restaurants, so you can imagine the effect that a bad review can have...
When one restaurant believed that someone had left a bad review unnecessarily, they had the best response!
Online reviews are very important to businesses.
via: ShutterstockParticularly small businesses.
A good review is what helps to draw in new customers.
via: ShutterstockAnd keeps other customers returning.
But a bad review...
via: ShutterstockWell, that's not good for business at all, especially in a world wherein everyone is a critic.
In fact, for some businesses, it can have a big effect.
And, sometimes, the worst thing...
via: ShutterstockIs that bad reviews aren't always true!
You get vindictive people who aren't interested in the truth, but their own, weird agendas.
via: ShutterstockThat's unfair. Not only does it hurt feelings (it really does), but it can hurt, or even shut down, businesses.
Most people realize this, and maintain objectivity in their reviews, knowing livelihoods hang in the balance.
via: ShutterstockBut what happens when someone crosses the line?
Well, one cafe knows just how this feels.
via: ShutterstockBut, fortunately for them, they also knew just how to handle it.